FAQ

I DON'T RECIEVE THE EMAIL, WHAT SHOULD I DO?

Our emails are sometimes placed in junk folders because FASTCOVID uses PDF encryption to protect your personal details. Please check your junk folder if you do not receive an email.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Our platform can process AMEX, VISA and MASTERCARD

WHAT SHOULD I DO IF MY DETAILS IS INCORRECT IN MY REPORT

You can contact our customer service at antigentest@fastcovid.com.au proof of ID may be requested.

WHAT IS THE QR CODE IN MY COVID REPORT?

All FASTCOVID reports will have a QR code on the top right corner of the certificate to guarantee the authenticity the report. The receiver of the report can scan the QR code to verify the intended content of the report.

FAQs: FAQs